FAQ

Welcome to the Gentalmen FAQ page. Here you’ll find answers to the most common questions about our products, shipping, orders, payments, and returns.

1. Shipping & Delivery

Q: Do you offer free shipping?

A: Yes! We proudly offer FREE Standard Shipping on all orders within the United States with no minimum purchase required.

Q: Where do you ship?

A: Currently, we only ship to addresses within the United States.

Q: How long will it take to process my order?

A: Orders are processed within 1–2 business days (excluding weekends and U.S. public holidays).

Q: What is the estimated delivery time?

A: Once processed, your order will typically arrive within 3–5 business days.

Q: How can I track my package?

A: As soon as your order ships, we will send you a confirmation email with a tracking link. Please allow up to 24 hours for tracking details to update.

2. Orders & Cancellations

Q: Can I change or cancel my order after placing it?

A: You can request to cancel or modify your order within 24 hours of placing it. After 24 hours, the order may already be in processing or shipped and cannot be changed.

Q: What if I entered an incorrect shipping address?

A: Please contact us immediately at support@gentalmen.store. If your order hasn’t shipped yet, we will update the address for you.

3. Payments & Security

Q: What payment methods do you accept?

A: We accept Visa, MasterCard, American Express, Discover, Apple Pay, Google Pay, and Shop Pay.

Q: Is my payment information secure?

A: Absolutely. Our store is protected with 256-bit SSL encryption and uses PCI-DSS compliant payment gateways. We never store or have direct access to your credit card details.

4. Returns & Refunds

Q: What is your return policy?

A: If you are not satisfied with your purchase, you can return eligible items within our specified return window. Items must be unworn, unwashed, and in their original packaging.

Q: How long does a refund take to process?

A: Once we receive and inspect your returned item, approved refunds are credited back to your original payment method within 5–10 business days.